Welcome to Set Point Health A Quick Guide to How Care Works This is a simple overview of what to expect when working with Set Point Health. Full policies and consent forms will be reviewed before your first appointment. What We Do Set Point Health provides outpatient psychiatric care for adolescents and young adults. This may include: • Evaluation and diagnosis • Medication management • Supportive therapy • Coordination with schools or other providers (with permission) • Care is individualized and collaborative. How Communication Works • Secure messaging (Spruce) is the main way to communicate • Messages are for non-urgent concerns only • Responses are typically within 1–2 business days • Messages are not monitored nights, weekends, or holidays Messaging is not a substitute for appointments. Appointments & Scheduling • Appointments are scheduled based on clinical need • A deposit may be required to book • Intake paperwork must be completed before your first visit Cancellations & Attendance • At least 48 hours’ notice is required to cancel or reschedule • Late cancellations or missed appointments may result in loss of deposit • Repeated missed appointments may affect your ability to continue care Payment • Set Point Health is a self-pay practice • Payment is due at the time of service • A superbill can be provided for possible insurance reimbursement Medications & Safety If medications are prescribed: • Take them exactly as directed • Do not make changes without guidance • Attend follow-up appointments Some medications require closer monitoring and additional policies. Respect & Boundaries We aim to create a safe and respectful environment. Patients and families are expected to: • Communicate respectfully • Follow practice policies • Participate in care For Parents & Guardians • A parent/guardian must consent to treatment for minors • Some information may remain private to support trust • Safety concerns will always be shared when necessary Important to Know • This is not a crisis or emergency service • There is no 24/7 availability If urgent help is needed: • Call 911 • Go to the nearest emergency room • Call or text 988 Our Approach Set Point Health maintains a limited caseload to provide thoughtful, individualized care. If you have questions, feel free to ask. We’re glad you’re here.

Provider Availability Set Point Health is an independent private practice operated by a single provider. Appointments are available during scheduled office hours by appointment only. Messages and administrative requests are typically reviewed during business hours. Response Times Routine questions, medication refill requests, and scheduling inquiries submitted through the patient portal or secure messaging are typically answered within 1–5 business days. Patients should allow adequate time for responses and medication refill requests. Medication Refill Planning Patients are responsible for planning ahead to ensure continuity of medication treatment. Refill requests should be submitted at least 5 business days in advance. Patients should ensure they have adequate medication supply prior to weekends, holidays, or provider absences. Refills may not be processed if requests are submitted without sufficient notice. After-Hours Communication Set Point Health does not provide after-hours clinical coverage. Messages sent outside of business hours will be reviewed during the next business day. The patient portal and secure messaging systems should not be used for urgent medical concerns. Emergencies and Urgent Concerns Set Point Health is not an emergency or crisis service. If you or your child experience any urgent mental health concerns, including thoughts of self-harm, suicidal thoughts, or severe psychiatric symptoms, you should immediately seek emergency assistance. You may contact: • 911 • your nearest emergency department • 988 Suicide & Crisis Lifeline Provider Absences Because Set Point Health is operated by a single provider, there may be times when the provider is unavailable due to vacation, illness, or personal leave. Set Point Health does not currently have covering providers during these periods. Patients should plan medication refills and follow-up appointments accordingly. Emergency services should be used if urgent concerns arise during these times. Continuity of Care Patients are encouraged to maintain regular follow-up appointments as recommended to ensure safe medication management and ongoing treatment. Failure to attend recommended follow-up appointments may result in delays in care or medication refills.

Terms of Use Set Point Health Welcome to the Set Point Health website. By accessing or using this website, you agree to the following terms and conditions. Informational Purpose Only The content provided on this website is for informational and educational purposes only. Information on this site is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical or mental health condition. No Provider-Patient Relationship Use of this website, including submitting inquiries through contact forms, does not establish a provider-patient relationship with Set Point Health or Jordan T. Young, PMHNP-BC. A provider-patient relationship is established only after completion of the appropriate intake process and mutual agreement to begin treatment. Eligibility This website is intended for individuals aged 18 or older, or for parents/guardians seeking services on behalf of a minor. Scope of Services Set Point Health provides outpatient psychiatric services only. Services do not include crisis care, emergency services, inpatient treatment, or 24/7 availability. Geographic Limitation Services are provided to individuals located in New York State at the time of care. No Guarantee of Services Submission of an inquiry or request does not guarantee acceptance as a patient. Set Point Health reserves the right to determine whether services are appropriate. Not for Emergency Use This website should not be used for urgent or emergency medical or mental health concerns. If you or someone else is experiencing an emergency: • Call 911 • Go to the nearest emergency department • Contact the Suicide & Crisis Lifeline by calling or texting 988 External Links This website may contain links to third-party websites. Set Point Health is not responsible for the content, accuracy, or privacy practices of external sites. Intellectual Property All content on this website, including text, graphics, logos, and design elements, is the property of Set Point Health unless otherwise stated. Content may not be copied, reproduced, or distributed without prior written permission. Modifications Set Point Health reserves the right to update or modify these Terms of Use at any time. Updates will be posted on this page. Continued use of the website constitutes acceptance of any changes. Contact Questions regarding these Terms of Use may be directed to: Set Point Health Jordan T. Young, PMHNP-BC 70 N West Street Homer, NY 13077

Privacy Policy Set Point Health Set Point Health respects your privacy and is committed to protecting the personal information you may share through this website. This Privacy Policy explains how information may be collected, used, and protected when you visit this website. Information We May Collect When visiting this website, Set Point Health may collect limited information, including: • Name • Email address • Phone number • Information submitted through contact or referral forms • Website usage data (such as pages visited, device type, or browser type) This information is typically provided voluntarily when contacting the practice. How Information Is Used Information submitted through this website may be used to: • Respond to inquiries • Coordinate referrals • Provide information about services • Facilitate scheduling when requested Information may also be used in a limited capacity to improve website functionality, performance, and user experience. Important Notice Regarding Protected Health Information (PHI) Do not submit sensitive medical information or protected health information (PHI) through website forms or email. Website forms and standard email are not considered secure methods of communication. Patients seeking secure communication should use the patient portal or other secure platforms provided by Set Point Health (e.g., Spruce Health). Third-Party Services This website may utilize third-party services to support website functionality and communication. These may include: • Squarespace (website hosting) • SimplePractice (practice management and patient portal) • Spruce Health (secure messaging) These services maintain their own privacy policies governing how information is collected, stored, and used. Cookies and Analytics This website may use cookies or analytics tools to understand how visitors interact with the site and to improve usability. Visitors may adjust browser settings to disable cookies if desired. Data Security Set Point Health takes reasonable administrative and technical measures to protect information submitted through this website. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Geographic Scope This website is intended for individuals located in the United States, specifically New York State, where services are provided. Changes to This Policy Set Point Health reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page. Continued use of the website constitutes acceptance of any changes. Contact Questions regarding this Privacy Policy may be directed to: Set Point Health Jordan T. Young, PMHNP-BC 70 N West Street Homer, NY 13077

Accessibility Statement Set Point Health Set Point Health is committed to ensuring digital accessibility for individuals with disabilities and to providing an inclusive experience for all users. Commitment to Accessibility Efforts are made to design, develop, and maintain this website in a manner consistent with recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG). The goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability. Access to Care & Communication Reasonable accommodations will be made to support access to care, communication, and information whenever possible. Accessibility Assistance If you experience difficulty accessing any part of this website, or if you require assistance accessing information, please contact Set Point Health so that appropriate accommodations can be provided. Set Point Health welcomes feedback to help improve accessibility and user experience. Contact for Accessibility Support Set Point Health Jordan T. Young, PMHNP-BC 70 N West Street Homer, NY 13077 Ongoing Improvements Accessibility is an ongoing effort. Set Point Health is committed to continually improving the website to enhance usability and accessibility for all users.

Good Faith Estimate Notice (No Surprises Act) Set Point Health Under the No Surprises Act, patients who do not have insurance or who are not using insurance for services have the right to receive a Good Faith Estimate of expected charges for medical services. Your Right to a Good Faith Estimate A Good Faith Estimate explains the expected costs of healthcare services, including visits, evaluations, and other services that may be part of your care. You have the right to receive a Good Faith Estimate for the total expected cost of services before receiving care. You may request a Good Faith Estimate at any time prior to scheduling or during treatment. Self-Pay Practice Set Point Health is a self-pay practice. Payment is due at the time of service. Patients may receive a superbill for potential out-of-network reimbursement, depending on their insurance plan. Disputing Charges If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the charges. You may contact the U.S. Department of Health and Human Services (HHS) to begin the dispute process. Additional information is available at: https://www.cms.gov/nosurprises (https://www.cms.gov/nosurprises) Requesting an Estimate To request a Good Faith Estimate, please contact Set Point Health prior to scheduling. Questions If you have questions about Good Faith Estimates or pricing, please contact: Set Point Health Jordan T. Young, PMHNP-BC 70 N West Street Homer, NY 13077